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Tour Operator Initial (on-line) Meeting
Start Up Questionnaire!
Name of Business:
Web address
Email address:
Sport:
Sight Seeing:
Country:
Number of tours per year:
Questions!
1. What %age of your bookings are currently international customers:
2. Provide the full name of your Tour business (e.g. Trans Alp Tours):
3. Provide the physical address (including country):
4. Provide Tour Business Website address:
5. Provide Tour Business Facebook address:
6. Provide Tour Booking Manager’s (generic) email address:
7. Advise main phone number/s (including international ‘+’ prefix):
8. Advise Tour Booking Manager’s direct phone number (including international ‘+’ prefix):
9. What variety of Tours do you provide:
Group bookings:
Select Y/N:
YES
NO
Enthusiasts with their own equipment:
Select Y/N:
YES
NO
Individual enthusiast
Select Y/N:
YES
NO
Enthusiasts you provide with hire equipment:
Select Y/N:
YES
NO
Single day Tours - please list:
Select Y/N:
YES
NO
Multi day Tours - please list:
Select Y/N:
YES
NO
Do you offer customised Tours:
Select Y/N:
YES
NO
Do you provide self-guided Tours:
Select Y/N:
YES
NO
10. Advise the closest international airport to your principal / pickup location:
within 10 kms
within 50 kms
within 100 kms
over 100 kms
11. Advise the closest local airport to your principal location:
within 10 kms
within 50 kms
within 100 kms
over 100 kms
12. Do you do airport pickups and drop-offs:
Select Y/N:
YES
NO
13. On a scale of 1 – 10 how challenging are the traffic conditions / challenges that enthusiasts would be required to negotiate while commuting to the core-sport activity location:
1
2
3
4
5
6
7
8
9
10
14. Advise the closest and most suitable pre-Tour Accommodation options:
15. Advisethe number of riders you would typically take on a Tour:
16. Advise the maximum number of riders you can take on a Tour:
17. Would you be prepared to offer ‘specials’ to fill numbers : Y / N
Select Y/N:
YES
NO
18. Advise if there are options for accompanying spouses / partners within the tour (e.g. travel in support vehicle):
19. If not, are there alternative local entertainment activities available to them. Please list these briefly:
20. What level of medical support do youprovide.Advise if your staff are Safety / First Aid trained and to what level / standard:
21. Advise briefly of your emergency evacuation procedure/s and at whose cost these would be supplied:
22. Advise closest hospital:
22. Advise closest hospital:
23. Do you have a preferred medical insurer:
Select Y/N:
YES
NO
24. Can our Sportztrip clients bring / supply their own equipment:
Select Y/N:
YES
NO
25. Advise the equipment our Sportztrip clients will be supplied with (make, model and year):
26. And if they do, what discount do you offer them:
27. How many days do your tours typically take (if there are a number of Tours available with different ranges, please advise separately):
28. Typically how long will our Sportztrip clients spend undertaking the core sporting activity each day:
4-5 hours
5-7 hours
8 hours+
29. What time each day will our Sportz client’s day start:
30. Is breakfast included intheTour price:
Select Y/N:
YES
NO
31. Is lunch included in the Tour price:
Select Y/N:
YES
NO
32. Is dinner included in the Tur price:
Select Y/N:
YES
NO
33. Is alcohol included in the Tour price:
Select Y/N:
YES
NO
34. How is food provided:
35. Will alcohol be accessible to our Sportztrip clients at the end of each day:
36. Are there options for Sportztrip clients who have special dietary requirements (eg: vegetarian):
37. Are there religious / cultural considerations that our Sportztrip clients might need to consider or prepare for (e.g. alcohol abstinent country):
38. Can Sportztrip clients expect to be exposed to the local culture in an authentic way:
Select Y/N:
YES
NO
39. Do you offer different tours for enthusiasts with different skill levels i.e. what sport skill level does your Tour cater to:
Beginner (a comfortable ride with few challenges and options to ride around difficult sections):
Select Y/N:
YES
NO
Beginner to Intermediate (a comfortable ride with challenges):
Select Y/N:
YES
NO
Intermediate (a ride with challenges but not a tiring day):
Select Y/N:
YES
NO
Intermediate to Expert (a challenging day long ride):
Select Y/N:
YES
NO
Expert (a race):
Select Y/N:
YES
NO
40. Do any of your operators speak multiple languages: Y / N (briefly list the languages)
41. Does your business have facilities to lock up our Sportztrip clients’ other luggage while they are on tour):
Select Y/N:
YES
NO
42. Is Accommodation provided:
Select Y/N:
YES
NO
43. Can enthusiasts choose from different Accommodation options:
Select Y/N:
YES
NO
44. If so what form do these take:
45. If Accommodation is not provided, advise distance to closest suitable Accommodation:
46. Advise name of that Accommodation (provide multiple options as appropriate):
47. Advise price estimate of that closest Accommodation:
48. Advise distance transporting from Accommodation to the start of the Tour:
49. Advise specific clothing and personal equipment that you require our clients to bring with them (e.g. helmet, boots, specialist jacket, etc):
50. Are hire equipment charges included in the price:
Select Y/N:
YES
NO
51. Do enthusiasts who brings and maintains their own equipment, receive a discount:
Select Y/N:
YES
NO
52. Advise average cost per day (if this cost differs significantly with different Tours, then please list separately):
53. What are the insurance arrangements and potential costs associated with hire equipment:
54. How late can you take a booking:
55. How late will you accept a penalty-free cancellation of a booking:
56. What is the penalty for cancelling a booking:
57. What is your refund policy:
58. Do you currently have the capacity to upload live / recent video content, that captures your tour activities, that we can market (as your product) on your behalf:
Select Y/N:
YES
NO
59. If not, can you develop this capacity:
Select Y/N:
YES
NO
60. Assuming you do, are you happy to provide video and photos to Sportztrip:
Select Y/N:
YES
NO
61. Would you be available to test and review equipment on Sportztrip’sbehalf:
Select Y/N:
YES
NO
Submit!
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